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LILYDALE FAMILY HEALTH CARE

Your health is in good hands

ANNOUNCEMENTS

COVID-19 UPDATE

As the COVID-19 situation continues to develop, we are forced to modify the way we run the practice in order to meet our legal (and ethical) obligations.

These changes are hardly convenient for anyone, nevertheless, these challenging times demand that we adapt.

Telephone consults

Face to face consultations are strongly discouraged for the foreseeable future. This is to reduce risk of transmission in the community - and in particular, to prevent our most vulnerable patients from being exposed. Most consultations can be made over the phone (Certificates, scripts etc.)

Online bookings are now restricted to TeleConsults only. Any face to face visits must be organised by speaking with reception.

Door control

We have placed a doorbell on the front door. Patients will be required push the button and wait for staff to allow them to enter. The door will remain locked at all other times. The button will be sterilized after use.

Physical distancing

If you find yourself in the building for whatever reason please ensure you are following the government mandated physical distancing policies. Keep your distance from others (1.6m); do not contact others if it can be avoided (no handshakes, hugs etc); attend alone if possible. Do not attend in a group of more than two (yes this includes parents with multiple children)

We apologize for the inconvenience this will cause - it is all for the health and safety of our community. Please remain patient and understanding with us while we navigate this situation together.