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OUR VISION

Our vision is to provide accessible and well informed best practice medical care for the community. 

SERVICES

Our clinic offers a wide range of services. The following list is an example of the services offered to patients:

  • General check-ups

  • Family planning

  • Vaccinations/Immunisations

  • Minor surgery (e.g. Removal of moles and sunspots)

  • Skin checks

  • Counselling and Mental Health Plans

  • Interpretation Services

  • Chronic Disease Management

  • Insurance/Workplace Medicals

  • Home Visits

  • Cervical Screens

  • Obstetric Care

  • ECG - heart check

  • Lung Function Tests - Spirometry

  • Blood Tests

Services

APPOINTMENTS

Every reasonable effort will be made to accommodate your preferred time with your GP. If your need is urgent, we will try our best to fit you in. Longer consultations for complex health problems, medicals and counselling are available, please ask our receptionists if you require some extra time. If you require an interpreter service, please let us know when making the appointment and we can organise this for you

Appointments

ONLINE APPOINTMENTS

We now offer a quick, convenient and confidential online booking service. You can find the online booking applet on the Home Page of this website, or download the HotDoc app on your mobile device. 

Online Appointments

REPEAT PRESCRIPTIONS

For prescriptions it is encouraged to make an appointment with the GP, however repeat prescriptions may be done without an appointment if the doctor approves.
Charges for this service are:
Standard Repeat Prescription:  $25
Authority Repeat Prescription: $30

Repeat Prescriptions

BILLING

We are a private billing practice, however we do bulk bill health care card holders, pensioners and children under 16. The following charges are a guide for service at this surgery. Please don't hesitate to ask your doctor or receptionist whether other charges apply to you.

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Standard Consultation: $68.75 ($38.75 Medicare rebate)

Double Consultation: $105.05 ($75.05 Medicare rebate)

Prolonged Consultation: $140.50 ($110.50 Medicare rebate)

We require payment on the day
**kindly note: Our fees may change. Please always check with our receptionists**

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To claim your Medicare rebate:

  • We can now swipe your debit card through our TYRO machine for an instant refund back into your savings or cheque account.

  • You can take your receipt into Medicare to receive an instant debit card refund. 

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Payments may be made by cash, cheque or EFTPOS.

**Terms of payment is strictly 30 days from date of service.**

Billing

RESULTS

We endeavour to follow up all tests with a face-to-face consultation to explain results, unless another arrangement is made with your doctor.

Results

TELEPHONE AND EMAIL ACCESS

The GP in the practice may be contacted during normal opening hours. If the GP is with a patient, a message will be taken and reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be put through to a GP. As part of our commitment to ensure patient privacy is maintained at all times, we have a policy to discourage the receipt of emails with patient content and information as we do not have encryption software installed. Emails will be answered but we encourage patients to telephone of facsimile to communicate with the practice. 

Telephone and Email Access

AFTER HOURS AND WEEKENDS

Lilydale Family Health Care is not open After Hours, Public holidays or Weekends.

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For urgent after hours medical attention please phone 000

or an ambulance on 1800 008 008

or present to casualty at Launceston General Hospital, 274-280 Charles Street, Launceston, 03 6777 6777

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For all other medical attention after hours please phone the GP Helpline on 1800 022 222

(This is a local call cost)

After Hours and Weekends

NON-ATTENDANCE PRACTICE POLICY (D.N.A)

Failure to attend appointments repeatedly without adequate notice (at least 2 hours) - may result in a fee of up to $67.05.

You will be contacted to discuss the issue prior to any bill being charged.

**This fee must be paid before another appointment can be made**

Non-Attendance Policy

VISITING DOCTORS AND ALLIED HEALTH PROFESSIONALS

From time to time we may have visiting Locums, Specialists and Allied Health Professionals who may spend some time working with us. We would be grateful if you could accept their presence as an extension of our own.

Visiting Doctors and Allied Health Professionals

HOME VISITS

If you need to see a doctor but are unable to come to the surgery, please try to call before 11AM. Our receptionists will take a few details about your illness to help us plan visits. If you do need a visit at night please identify your house by leaving the light on outside.

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Standard Home Visit: $123.00

After Hours Visit (Before 11PM): $181.80

After Hours Visit (After 11PM): $239.00

Home Visits

SMS CONFIRMATIONS

We can now confirm your appointment details via SMS to your mobile phone with your consent. Please let our reception staff know if you would like to receive these reminders.

SMS Confirmations

CONFIDENTIALITY OF YOUR PERSONAL HEALTH INFORMATION

It is policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

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All information in the practice is password protected and backed up.

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This leaflet is for your guidance. Leave it by the telephone or in a handy place. Any ideas about how we can improve our services would be most welcome. if you have any suggestions or complaints please contact our Practice Manager, John Denney on (03) 6388 9295

If you are unable to discuss it with us please contact AHPRA on 1300 419 495

or The Ombudsman and Health Complaints Commission on 1800 001 170

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We have registered for Accreditation with the Australian General Practitioners Accreditation Limited (AGPAL)

Confidentiality
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